FREQUENTLY ASKED QUESTIONS
WHAT IS PERMANENT JEWELRY?
Our permanent jewelry consists of a 14k gold or sterling silver chain that is custom-sized just for you and welded closed to last forever (or as long as you would like for it to)!
WHAT IS OUR JEWELRY MADE OF?
Our chains are made of solid 14k gold or sterling silver. Our charms are also either solid 14k gold or sterling silver with real diamonds or gemstones. We do not use gold-filled or gold-plated materials.
WHAT IF MY JEWELRY BREAKS OR I HAVE TO REMOVE IT?
Although our jewelry is made to last it doesn't mean it's indestructible. If you have any issues within the first 48 hours at the weld spot simply bring your chain back to us and we will re-weld it for you. If you need to remove your jewelry for any reason, bring it back to us and we will re-weld it at no charge. Proximity Jewelry is not responsible for broken, lost, or damaged jewelry.
DO YOU ACCEPT RETURNS ON PERMANENT JEWELRY?
Since our products are custom fit just for you- all sales are final. If you encounter an issue with a charm that is added to your chain you may be eligible for a replacement as long as we are notified within 7 days of purchase.
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WHAT ABOUT AIRLINE TRAVEL, OR MEDICAL SITUATIONS?
Our jewelry is made of 14k gold or sterling silver therefore you will not have any issues going through airport security.
If your jewelry has to be removed for surgery or medical testing simply use a pair of scissors to cut the link, save your chain, and bring it back to us to re-weld.
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